Service Contracts
SLA backed service contracts keeping your business IT systems secure, stable, backed up and performing when you need them most.
We are that confident that you will love and benefit from our service contracts so much that you won’t want to look anywhere else for your IT support services. We won’t tie you in to a lengthy contract and you can change your package to another support plan, or even customise the support services to fit your business.
Our service contracts are designed to support your business in your time of need and to monitor, secure, patch and update your systems 24/7.
Our service contracts provide fully managed IT support for your business including:
Remote and on-site support
Emergency out of hours support
Cloud monitored Enterprise security
Patching, updates and back ups
Procurement advice, supply and installation
Here are a few scenarios that you or your business may have experienced in the past
Security threat!
You were compromised late afternoon on a Friday. You can’t wait until Monday to resolve this potentially harmful threat.
Deadline looming…
You’re working to a deadline and the printer isn’t functioning correctly. You need to print a presentation before the morning.
No time for maintenance?
Your software requires updates and patches, but it is too disruptive to perform during working hours.
The service contracts we supply cover all that our IT support offers, with guaranteed response times for remote and on-site support
Service Contract Case Study
RJ Francis
Acquisition of Bonelle & Co Project
As IT support providers for R J Francis Ltd, we were called upon to integrate 5 new staff members and their existing PCs and company data in to the R J Francis domain. Following the acquisition and integration of Bonelle & Co employees, R J Francis now have a large team of professionals, which we are delighted to provide ongoing support for.
Get in touch
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Contact details
01432 700 110 (Hereford)
01531 340 430 (Ledbury)
Hereford office
Oak Barn
New Court Farm
Huntington Lane
Hereford. HR4 7RA
